Update: Acuity was recently purchased by Squarespace, Inc. As of May 22, existing Acuity customers will be subject to Squarespace’s privacy policy, which are available here for review. As of May 22, the privacy policy on this page will no longer be available and will be of no force and effect.

Privacy Policy

Acuity Scheduling, Inc. and our affiliates (together, “Acuity Scheduling,” "us", "we", or "our") operates a web site at https://acuityscheduling.com (the “Site”). By our “Service” we mean all related web sites, downloadable software, mobile applications (including tablet applications), and other services provided by us, or any digital media on which a link to this privacy policy (“Privacy Policy”) is displayed, and all other communications with individuals though written or oral means (such as email or phone) directed at accessing or using any Service we offer, together with the Site.

We are providing you this Privacy Policy so that you can be informed about our policies regarding the collection, use, and disclosure of Personal Data (defined below) when you use our Service and the choices you have associated with that data.

We may use your data to provide and improve the Service or to provide technical support for customers using our Service. By using the Service, you consent and agree to the collection and use of information in accordance with this Privacy Policy, and our Terms of Service. This Privacy Policy is incorporated into and subject to our Terms of Service. Except as required or allowed by law, we will not use or disclose your Personal Data for any purpose for which you refuse us consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the Personal Data previously provided to us to the extent that we are legally or contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to us. You also understand that although you can use our Site for some purposes without providing us with any Personal Data, we need Personal Data about you for some Services, including those that involve an ongoing relationship with us or our partners. If you refuse to provide us with the information we require or later withdraw your consent to use and disclose this information, we may no longer be able to provide you with these Services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

1. Key Terms Used in this Privacy Policy

2. Information We Collect

2.1 Client and User Provided Information .

We collect information to provide and improve our Service to you. We sometimes collect Personal Data including:

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

2.2 Information Collected by Clients. A User may store or upload data into the Service. Acuity Scheduling has no direct relationship with the non Client Users whose Personal Data it may host as part of Client Data. Each Client is responsible for providing notice to Users who are its customers and third persons concerning the purpose for which the Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

2.3 Information Collected by Cookies. We use "cookies" to store specific information about you and track your visits to our Site. It is not uncommon for websites to use cookies to enhance identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access our Site using the computer. If you do not de-activate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site and in turn we may have knowledge of your visit and the pattern of your usage. We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service. You can learn more about cookies by visiting http://www.allaboutcookies.org .

You can determine if and how a cookie will be accepted by configuring your browser, which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser to accept all cookies, to be notified when a cookie is sent, or to reject all cookies. If you reject all cookies you may be required to re-enter your information on our Site more often and certain features of our Site may be unavailable.

Examples of Cookies we may use:

Some of our business partners (e.g., advertisers or tracking utility companies) may use cookies on our sites. We do not have access or control over these cookies. For example, our website utilizes Google Analytics, a common website analytics tool that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand our website traffic and webpage usage. For more information about Google Analytics, please refer to the website, “How Google uses data when you use our partners’ sites or apps” at http://www.google.com/policies/privacy/partners/. If you would like to opt out of Google Analytics across all websites, you may do so using the “Google Analytics Opt-out Browser Add-on” found at https://tools.google.com/dlpage/gaoptout?hl=en.

We may also use tracking pixels (also known as clear gifs or web beacons), which are invisible 1x1 pixel images that are requested from a remote server via a url that typically contains small strings of encoded information, which may in part be determined by cookies. When a tracking pixel is requested from a server, that server may decode and process this information, for example, storing it to serve log files for future analysis. For example, our Site may use pixels to helps us track conversions from ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads. Please use the following link if you would like help opting out of any remarketing pixels and related technologies: http://www.networkadvertising.org/choices.

2.4 Collected Information. By “Collected Information” we mean information collected by cookies, information collected by Clients that is provided to us or collected by us as Client Data, Registration Information, Publishing Information, Usage Data, Payment Information, Account Activities Information, Statistical Information, Marketing Information, Disclosed Personal Information and any information we may collect from you, from our affiliates, or from other parties or through any other means.

2.5 Online Tracking / Do Not Track. We do not track you across third party websites to provide targeted advertising and therefore we do not respond to Do Not Track (“ DNT”) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your internet browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

3. How we Use Collected Information

Acuity Scheduling may use the Collected Information for various purposes:

3.1 General : We use your Collected Information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our Site's content, layout and Service specifically for you. We may use your Collected Information to provide technical support to Clients or other Services to Clients, including but not limited to investigating problems, resolving disputes and enforcing agreements with us. We may use your Collected Information to facilitate proper operation of our Service and business activities of its Users including without limitation to facilitation of effective communication between buyers and suppliers and marketing activities of Users.

We do not otherwise sell, rent, trade or exchange any Personal Data of our Clients, Users or Visitors. Your Collected Information may be transferred, stored, used and processed outside your home jurisdiction. In case of a merger with or transfer of business to another business entity, we will transfer your Collected Information to the entity which acquires the business.

3.2 Registration Information : We may use your Registration Information to provide Services that you request or to contact you regarding additional Services about which Acuity Scheduling determines that you might be interested and which you have consented to receive. Specifically, we may use your email address, mailing address, phone number, mobile number or fax number to contact you regarding notices, surveys, product alerts, new service or product offerings and communications relevant to your use of our Site. We may generate reports and analysis based on the Registration Information for internal analysis, monitoring and marketing decisions.

3.3 Publishing Information : All of your Publishing Information will be publicly available on the Site and therefore accessible by any internet user. Any Publishing Information that you disclose to Acuity Scheduling becomes public information and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyrights) in such information. You should exercise caution when deciding to include personal or proprietary information in the Publishing Information that you submit to us.

3.4 Usage Data : We use Usage Data to provide value-added Services to our members including without limitation to providing buying pattern and buying behavioral data to our members to facilitate marketing initiatives and decision-making.

3.5 Payment Information : Acuity Scheduling will share your Payment Information with banks or vendors relevant to the transaction in order to enable transactions to be completed. For example, Acuity uses Stripe to process payments associated with your use of our Services, and we share Payment Information with Stripe for this sole purpose. Accordingly, you Payment Information will also be subject to the terms of Stripe’s privacy policy, found at https://stripe.com/us/privacy. In addition, Acuity Scheduling may use Payment Information to determine your credit-worthiness and, in the process of such determination, Acuity Scheduling may make such Payment Information available to banks or credit agencies. While Acuity Scheduling has in place up-to-date technology and internal procedures to guard your Payment Information against intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss or misuse. Acuity Scheduling shall not be liable to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of Payment Information, including credit card information.

3.6 Account Activities Information : We use Account Activities Information to provide the Services that you request. We may also generate reports, statistics and analysis based on Account Activities Information to enhance and improve our Site and Services. We may also use Account Activities Information to determine your credit-worthiness.

3.7 Statistical Information : We use Statistical Information to help diagnose problems with and maintain our computer servers, to manage our Site, and to enhance our Site and Services based on the usage pattern data we receive. We may generate reports and analysis based on the Statistical Information for internal analysis, monitoring and marketing decisions. We may provide Statistical Information to third parties, but when we do so, we do not provide personally identifying information without your permission.

3.8 Disclosed Personal Information : We facilitate electronic commerce between businesses and our Services should not be used by individual consumers or for personal use. Should Disclosed Personal Information be used for business purposes in the course of using our Site and Services, such Disclosed Personal Information may be used to provide value-added Services to our members to facilitate including without limitation marketing initiatives and contacts. Uses of any Disclosed Personal Information by any of our members are subject to privacy laws in the respective jurisdictions of our members. Each of our members is solely responsible for observing applicable laws and regulations in its respective jurisdictions to ensure that all use of the Site and Services are in compliance with the same. Each of our members is expressly prohibited from using any Disclosed Personal Information for illegal activities including without limitation to spamming.

3.9 Typeform Data : We may utilize certain services provided by Typeform to facilitate the collection of data in accordance with this Privacy Policy, which may include the collection of Personal Data. In such case, you agree and consent to the use of your Typeform responses and Personal Data in accordance with the Typeform terms of use and the Typeform privacy policy, found at https://www.typeform.com/.

3.10 SurveyMonkey Data : We may utilize certain services provided by SurveyMonkey to request feedback from you to enhance our Site and Services. If you provide a response to a survey request from us through SurveyMonkey, then you agree and consent to the use of such responses, which may include your Personal Data, in accordance with the SurveyMonkey privacy policies, found at https://www.surveymonkey.com/mp/legal/privacy-policy/.

4. Disclosure Of Data

4.1 Unrestricted Information. Any information that you voluntarily choose to include in a Public Area of the Service, will be available to any Visitor or User who has access to that content.

4.2 Disclosure to Service Providers. We may provide your Collected Information to our affiliates and service providers under contract (such as customer care) to support the operation of the Site and Service. We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

4.3 Business Transactions. If Acuity Scheduling is involved in a merger, acquisition or asset sale, your Personal Data may be transferred as a result of that merger, acquisition, or asset sale. We will provide notice on this page if your Personal Data becomes subject to a different Privacy Policy.

4.4 Disclosure for Law Enforcement. Under certain circumstances, Acuity Scheduling may be required to disclose or make public Collected Information, including your Personal Data. For example, we may disclose Personal Data in the good faith belief that such action is necessary to:

5. Retention of Data

Acuity Scheduling will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy or as reasonably necessary to provide, promote and support the Service. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Acuity Scheduling will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Acuity Scheduling will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Data and other personal information.

7. Co-Branded Relationships

We have established relationships with other parties to offer you the benefit of other products and services that we ourselves do not offer. We offer you access to these other parties either through the use of hyperlinks to their sites from our Site, or through offering "co-branded" sites in which both ourselves and these other parties share the same uniform resource locator, domain name or pages within a domain name on the Internet. In some cases, you may be required to submit information for purposes of registering or applying for products or services provided by such third parties or co-branded partners. The privacy policy of such other parties may differ from ours, and we may not have any control over the information that you submit to such third parties or co-branded sites. We therefore encourage you to read that policy before responding to any offers, products or services provided by such other parties.

8. Security Of Data

If you are a Client or User who has registered with the Service, your Registration Information, Publishing Information and Payment Information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your login information (e.g., User ID and password) on the computer. Remember to sign out of your account and close your browser window when you have finished your session.

If you are a User or Visitor, please note that no method of transmission over the Internet, wireless transmission, or method of electronic storage is perfectly secure. The security of your data is important to us, and we strive to use commercially acceptable means to protect your Personal Data. However, we cannot guarantee its security. You agree that we are not responsible for any electronic communication and/or any of your data which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by us. We will not have any liability to you for any such misuse or disclosure. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will promptly notify you in accordance with applicable legal requirements.

9. Children's Privacy

Our Service does not address and is not directed towards anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Your Rights

Acuity Scheduling aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

10.1 Modifying Personal Data. Whenever made possible, if you have registered to use our Service, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

10.2 Removing Personal Data . If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. If you are not a Client or User it is extremely unlikely that we would have your Personal Data.

10.3 Data Portability. You have the right to data portability for the information you provide to Acuity Scheduling. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Acuity Scheduling’s systems have been set up to allow the Client with whom you shared your Personal Data to provide a copy of your Personal Data in commonly used electronic format, as it may be reasonably available and technologically feasible to obtain or segregate from other data. Therefore, you should make any request for a copy of your Personal Data to such Client.

10.4 Other Data Subject Rights . In addition to your right to certain information contained in this Privacy Policy, pursuant to the General Data Protection Regulation and/or other applicable laws, you may have additional rights regarding your Personal Data. In certain circumstances, you have the right:

We will provide an individual access to any Personal Data we hold about them within 30 days of any request for that information. Please note that our systems are set up so that the Client can respond to requests regarding these rights and you should contact any Client with whom you have shared Personal Data regarding this request. Please further note that you may be asked to verify your identity before receiving a response to such requests. There is no charge for an individual to access or update his or her Personal Data. Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. For more information, or to make a request, please email: support@acuityscheduling.com with your name, email address, request, and basis for your request.

11. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@acuityscheduling.com or by visiting this page on our website: https://help.acuityscheduling.com/hc/en-us/requests/new . You may also contact us in writing at:

Acuity Scheduling, Inc.

3060 Fairfield Drive

Allentown, PA 18103